Last Updated: February 3, 2024

Thank you for shopping at JC TROPICAL MARKET. We value your satisfaction and want to ensure a smooth experience when it comes to returns and refunds. Please read this Refunds and Returns Policy carefully to understand the process, conditions, and timeframes for returns and refunds.

1. Eligibility for Returns

You may request a return for a product purchased from our website under the following conditions:

a. Damaged or Defective Products: If the product you received is damaged, defective, or not as described, please contact us within 3 days from the date of delivery.

b. Incorrect Products: If you received an incorrect product that does not match your order, please contact us within 3 days from the date of delivery.

2. How to Initiate a Return

To initiate a return, please follow these steps:

a. Contact Us: Send an email to sales@jctropicalmarket.com with your order number, a description of the issue, and clear photos of the product(s) in question. Our customer support team will respond promptly to assist you.

b. Wait for Authorization: We will review your request and provide you with instructions on how to return the product(s). Do not return any items without receiving authorization from us.

c. Return the Product: Once you receive authorization, please securely package the product(s) and include any accessories, manuals, or original packaging. Ship the product(s) to the address provided by our customer support team.

3. Return Timeframes

The timeframe for initiating a return depends on the reason for the return:

a. Damaged or Defective Products: You must contact us within 3 days from the date of delivery.

b. Incorrect Products: You must contact us within 3 days from the date of delivery.

4. Refund Process

Upon receiving your returned product(s) and inspecting them, we will process your refund according to the following guidelines:

a. Refund Approval: If your return is approved, we will initiate a refund to your original method of payment.

b. Refund Timeframes: Refunds may take up to 7 business days to process, depending on your payment provider’s policies. You will receive an email notification once the refund is processed.

c. Return Shipping Costs: If the return is due to our error (e.g., damaged or incorrect product), we will cover the return shipping costs. If the return is for any other reason, you are responsible for the return shipping costs.

5. Product Condition

Returned products must meet the following conditions to be eligible for a refund:

a. Unaltered Condition: The product must be in its original condition, unused, and unaltered. It should include all accessories, manuals, and original packaging.

b. Return Packaging: Products must be returned in their original packaging or a packaging that ensures the safe return of the product without damage.

6. Contact Information

If you have any questions or need assistance with your return or refund, please contact our customer support team at:

Email: sales@jctropicalmarket.com

7. Updates to this Policy

We reserve the right to update or modify this Refunds and Returns Policy at any time. Any changes will be effective immediately upon posting on this page. Please review this policy periodically for updates.

At JC TROPICAL MARKET, we are committed to ensuring a fair and transparent process for returns and refunds. Your satisfaction is our priority, and we are here to assist you throughout the process. Thank you for choosing us for your African Grains, Legumes, Spices, and Condiments needs.